Every Massachusetts court to have Wi-Fi by next summer, court admin says

Some much needed technological improvement should be coming to every courthouse in Massachusetts very soon — including public Wi-Fi, court document accessibility from home and more remote hearings.

That’s according to Thomas Ambrosino, the state’s Trial Court administrator. He was one of three panelists along with Chief Justice of the Trial Court Heidi E. Brieger and Supreme Judicial Court Chief Justice Kimberly S. Budd to address specific questions following Budd’s State of the Judiciary address Tuesday afternoon.

Ambrosino said that the court system is about two years into the technological improvements funded by an IT bond bill signed by Gov. Charlie Baker in August 2022 and that 73 of the state’s 94 courthouses are already wired up to “provide robust, active, really high-speed Wi-Fi.”

He said that he expects the rest to be ready by March 31, 2025, with three exceptions — including, he said with a smile, the building the event was taking place in, the John Adams Courthouse in Boston’s Government Square, home to the SJC and the Appeals Court. The other two are the high-rise next to it, which houses the Suffolk County Superior Court and the Lawrence Superior Court. Those three should be ready by June, he said.

“The only reason there is that delay is because in some of these real old buildings, doing wiring through the walls gets very complicated,” he said.

“Our (Chief Information Officer) Steve Duncan jokes to me that prior to the bond bill our major courthouses and major court complexes like Worcester had as much capacity for the network as you have at your home with your one Comcast line coming in,” he added. “And you could imagine what that meant when we have hundreds of employees in that courthouse trying to access the internet plus judges trying to do remote hearings. It wasn’t pretty.”

He said that the court system has been spending most of the time since the bond bill was signed into law “rebuilding all of that infrastructure, rewiring all of these courthouses, improving our service” and is now “just about done with all of that network upgrade” with the sole outlier being Gloucester District Court, which is still undergoing reconstruction.

The tech upgrades additionally allows judges the opportunity “to do a lot more remote hearings,” he said, as “the network is no longer constraining that.”

Courts will also implement or improve their digital signage, which Ambrosino says “really improves public accessibility.”

“Our goal is to have digital signage in every one of our courtrooms so people who walk in can know where they are supposed to go, where their courtroom is and — outside of courtroom — see exactly what cases are on in that particular courtroom,” he said.

The digital signage project has already been completed in the Chelsea District Court with the remaining 93 courts getting their digital signs over the next three years.

Looking forward, Ambrosino said the court system has three initiatives it will likely prioritize when the current projects are completed or well underway. Those are placing more court information and records online “so you don’t have to come to the courthouse to get publicly available information,” online dispute resolution starting with small claims cases, and a collaboration with Suffolk University Law School on a “guide and file effort.”

That last one he described as a “TurboTax situation” in which an online system helps litigants, particularly self-represented ones, to use an online system to guide them on their filings which will then assemble the material into the necessary structure and then e-file the documents on the litigant’s behalf.

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